Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at help@familygamestore.com

General Information

We are a family owned business nestled on the white sands of Gulf of Mexico, located in the most beautiful city in the USA, Santa Rosa Beach, FL. We are online retailers and wholesale distributors of entertainment media and gaming products. We have a big presence on every major online marketplace and we also offer amazing deals directly here on our store. Feel free to check out our eBay store and our reviews here.

All of our inventory is located right here in Santa Rosa Beach ready to be dispatched the same day most times from our warehouse and office location. We do not have a storefront, but we are more than happy to arrange a local pickup if needed in one of our warehouses. Just contact us at sales@familygamestore.com and let us know you’ll stop by and we can provide you with the office address . 

Yes, we do! Just contact us at sales@familygamestore.com or just hop over to www.coastalbusinessgroupllc.com for more information on our Wholesale Program and the most recent prices and MOQ requirements.

Payments

Returns

Yes! We have a 30 day return policy on all of our items. In a world of online retail, customer experience and satisfaction means everything, so if you are not satisfied with your purchase contact us. We are here to help you every step of the way. 

Shipping

Yes! Standard shipping is free anywhere in the USA, and we do ship to Puerto Rico. We also offer an expedited 2 Day shipping option that does have an additional cost. You can choose which one you prefer at the checkout. There are no minimum orders to qualify for free shipping. 

International shipping cost will be calculated automatically at the checkout. 

Yes it does! You will be provided a tracking number and you can follow your order here: www.usps.com.  

Domestic Orders: 2-5 Days

International Orders: 2-6 Weeks